​* Reservation and bank imprint: 

- Ōrtensia is a very small restaurant. Not being able to offer you a telephone reception to the height of your expectations, we made the choice to do without telephone. 

- All reservations are made online through the interface present on our website. This interface allows you to have a live overview of our availability, whether it is for tables or time slots.

- Please note that reservations can only be opened 2 months in advance.

- In order to validate your reservations, a bank imprint will be requested. Please note that without this credit card information, we will not be able to match a table to your request. 

Sometimes, after you have entered your credit card number, you may not receive an SMS or email confirmation. This problem usually occurs when you leave your bank's page too early - your bank's validation is not a confirmation of your reservation. Please wait a few moments before being redirected to our site.

- The bank imprint requested at the time of booking corresponds to a commitment on your part to honor the booking. This bank imprint is only charged in the event of late cancellation of your reservation (less than 24 hours in advance) or failure to show up at the time announced for your arrival.

 

Without SMS or email confirmation from us, no reservation can be taken into account.

 

* Tables: For optimal comfort, we only have round tables.

The largest one can comfortably accommodate up to 6 people maximum.

 

* Allergies and dietary restrictions: The Chef and his team have at heart to work only with fresh products, received raw and prepared on site.

It is therefore essential that you provide us as soon as possible with a precise list of your possible allergies or dietary restrictions at the time of booking.

It would be a pity if we did not have alternative ingredients available when you come.

For the most restrictive diets, a customized menu will have to be composed - the Chef reserves the right to accept these constraints according to their nature and the time he has to present an alternative.

 

*Dress code: Casual chic is always the order of the day in Michelin-starred establishments.
We particularly ask gentlemen to refrain from wearing shorts and open shoes or sports shoes. We thank you for your understanding, and especially for respecting other guests for whom the occasion of their visit may be associated with an exceptional event.

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* Young children: The experience we offer to all our customers and the products we cook are not always suitable for young children, please take this into account when making your reservation.

We also do not have a space adapted to the parking of strollers.

 

* Pets: Please consider that our establishment is not adapted to welcome your pet friends.

 

* Closing time: Our restaurant closes at 3:45 p.m. during lunch service and at midnight during dinner service.

 

* Missing guests policy: Receiving you is a real work of anticipation and setting up. Thank you for informing us as soon as possible in case of a change in the number of guests.

The establishment reserves the right to charge the price of the menu selected at the time of booking for each seat left vacant.

 

* Late arrival and "no-show": For organizational reasons, any delay of more than 20 minutes must be notified to us by email. In order not to disrupt the service of other tables but also to ensure the respect of our teams, we reserve the right to adapt the menu initially chosen to these new time constraints.

 

If no news from you beyond 30 minutes after the scheduled arrival time, we will consider your reservation as not honored and will proceed to the deduction of the bank imprint deposited at the time of the reservation.

 

* Contacts: As we have chosen not to use the telephone, all communications are made by e-mail to the following address: contact@restaurantortensia.com. 

 

Please note that we do not respond to solicitations made via social networks.

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